Payment & Cancelation Policy
1. Pre-payment Policy:
accept payment by credit card such as Master Card, Visa Card, PayPal or bank
transfer to the following account:
would like to assure our valued customers that all their credit card information
will be safe. We at Al Romaizan Gold & Jewelry rely on the highest leading
encryption technologies, as we guarantee a safe and easy-to-use shopping
you have to do is choose to pay by credit card, PayPal or bank transfer as a
method of payment and click on “Confirm Order”. Then, you will be redirected to
complete the entry of payment procedures according to the type of payment
method via the encrypted and secure page.
Payment Upon Receipt Policy:
valued customers can also pay upon delivery, either in cash or by credit card,
only in the United Arab Emirates.
Our esteemed customers have the right to cancel
the order at any time before signing the receipt voucher, and in this case the
amounts paid will be returned in the same manner in which they were paid,
provided that the customer bears any fees that may be required by the return
process, and if the customer decides to cancel after signing the receipt
voucher, the rules of replacement or repurchase will be applied in this case.
It is strongly recommended that your order be
examined to ensure its integrity and that there is no defect in it before
signing the receipt.
Gold sold through the company's website and paid
for via credit cards through the site will be delivered through the company to
the customer within a maximum period of two weeks from the date of completing
the purchase on the site.
The customer has the right to inspect the jewelry
that he purchased through the company’s website in the presence of its delivery
employee, who will be equipped with an approved scale, and the customer shall
sign the receipt of jewelry with weight, standard and shape, which will be
shown in the voucher.
The customer has the right to refuse
to accept the jewelry during the inspection and before signing the receipt
The client's signature on the receipt
voucher of the jewelry is considered as an irrevocable declaration that he made
sure of the weight and standard and that
the jewelry received from him under the voucher are intact and usable and that
they are the same that he ordered to
purchase through the site.
Maintenance Warranty Policy:
If the sold jewelry is broken for any
reason, the customer has the right to request repair for free during the first three
months from the date of receiving the jewelry.
- The customer may not request to return
the jewelry sold to him after receiving it, but he has the right to ask the
company to purchase the jewelry that he purchased through the company's
website, and in this case, the company, after examining the jewelry and
confirming the weight and standard , pays the customer the price of weight and
standard according to the global price
of gold on the date of issuance of the inspection certificate without the
- The customer has the right to ask the selling company to replace
the jewelry he purchased with the same weight and standard for a maximum period
of 7 days from the date of receipt.